FAQs

• Can I get a COVID-19 Recovery Letter?

  Unfortunately, HealthTap doctors cannot provide...

• Why is my prescription not at the pharmacy yet?

  If your HealthTap doctor writes you a prescript...

• How do I schedule appointments for Quest Diagnostics lab orders?

  After completing your HealthTap virtual visit(s...

• How do I message my Primary Care doctor?

  Did you know that you can asynchronously messag...

• What kind of care does HealthTap provide? (What we treat)

  Find expert care that fits your needs! Talk to...

• How do I schedule and start a Primary Care appointment or a visit for specific needs?

  Members can connect with HealthTap doctors from...

• What are common reasons to use Primary Care virtual visits?

  HealthTap virtual visits are not intended for u...

• Is HealthTap Primary Care available in my area?

  Yes, if you are located within the United State...

• How do I add insurance to my HealthTap account?

  You can now use your health insurance on Health...

• How do I get a doctor's note and view my after visit summary note?

  Once you've completed a virtual visit you can a...

• What kind of doctors are on HealthTap?

  HealthTap has a network of more than 90,000 U.S...

• How do I get in contact with HealthTap?

  For medical questions: Create a HealthTap acco...

• How much does HealthTap cost?

  HealthTap believes that quality healthcare is a...

• Does HealthTap accept medicare and/or medicaid?

  Not at this time, but we're working on it and w...

• How do I apply my insurance to cover the cost of the copay?

  HealthTap is now accepting insurance for virtua...