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Using HealthTap

Learn how to use your account, start a visit with your doctor and more

Prescriptions & Labs

Have questions about prescriptions and lab tests? Find answers here

Subscriptions/Payment & Billing

Have questions about our plans or billing? Learn more here

Technical Issues

Having trouble signing in? Is your video not working? Get solutions to these and more

Insurance

Learn how HealthTap works with your insurance

FAQs

  • Can I get a COVID-19 Recovery Letter?

    Unfortunately, HealthTap doctors cannot provide...

  • Why is my prescription not at the pharmacy yet?

    If your HealthTap doctor writes you a prescript...

  • How do I schedule appointments for Quest Diagnostics lab orders?

    After completing your HealthTap virtual visit, ...

  • How do I message my Primary Care doctor?

    Did you know that you can asynchronously messag...

  • What kind of care does HealthTap provide? (What we treat)

    Find expert care that fits your needs! Talk to...

  • How do I schedule and start a Primary Care appointment or a visit for specific needs?

    Members can connect with HealthTap doctors from...

  • What are common reasons to use Primary Care virtual visits?

    HealthTap virtual visits are not intended for u...

  • Is HealthTap Primary Care available in my area?

    Yes, if you are located within the United State...

  • What is HealthTap?

    HealthTap is a virtual health care provider tha...

  • How do I add insurance to my HealthTap account?

    You can now use your health insurance on Health...

  • How do I get a doctor's note and view my after visit summary note?

    After finishing your HealthTap virtual visit, y...

  • What kind of doctors are on HealthTap?

    HealthTap has a network of more than 90,000 U.S...

  • How do I get in contact with HealthTap?

    For medical questions: Create a HealthTap acco...

  • How much does HealthTap cost?

    HealthTap believes that quality healthcare is a...

  • Does HealthTap accept Medicare and/or Medicaid?

    Not at this time, but we're working on it and w...

  • How do I apply my insurance to cover the cost of the copay?

    HealthTap is now accepting insurance for virtua...

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