How do I grant access to Camera and Microphone on iPhone or iPad (iOS Safari)?

To have a video doctor visit with video on iOS Safari, you need to provide access to your Camera and Microphone.

iOS Safari

To allow access to your Camera and Microphone:

1. You will be asked to grant access to “Camera” and “Microphone” before you start your video doctor  visit


2. Tap “Allow” to grant access


3. If you have NOT granted access to “Camera” and “Microphone” you will be BLOCKED from starting the  video doctor visit

4. Follow these steps to allow HealthTap to access your “Camera” and “Microphone:”

   a. Tap the “AA” icon in the address/URL bar and tap “Website Settings”. You can find the address/URL bar either on the top or bottom of the Safari screen


   b. Tap “Camera” and then tap “Allow”


   c. Tap “Microphone” and then tap “Allow”


   d. Tap the “Ok, Check again” button OR reload the page. You will now be able to join the video doctor visit


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