Related to Free Trials/HealthTap Prime:
If you signed up for a free trial or limited-period discount HealthTap Prime account, and allow the trial or discount period to expire, your account will automatically convert to a standard paid subscription account (starting your full-price subscription period and recurring charges). For the first month of your full-price paid subscription only, you have a 72-hour grace period to notify HealthTap Support in writing if you do not want to continue the subscription and/or to request a refund of your first month’s full-price subscription fee. This grace-period does not apply if you have engaged in one or more consults after the free-trial period. You may cancel your subscription at any time, and your subscription will be valid through the then current pre-paid month. HealthTap does not offer partial-month refunds.
Related to Virtual Consults with Specific Doctors or Specialists:
For Message/inbox consults (not live, but asynchronous), if the patient is not answered within 24 hours, the patient is automatically granted a refund.
For Appointments, the patient is eligible for refund if he or she cancels with >24 hours notice of the appointment
For Appointments, the patient is automatically granted a refund if the doctor misses the appointment, however the patient is not granted a refund if he or she (the patient) misses the appointment.
For Live consults, the patient is likely to be granted a refund if Network issues occurred on the doctor’s side, however the patient is not granted a refund if Network issues occurred on their (the patient) side
For All Consult types, the patient is not granted a refund for the sole reason "the doctor didn't provide me with a prescription."
- It is detailed in our Terms that a patient may not come onto a virtual consult demanding any form/sort of treatment. It is up to the professional discretion of the attending physician to decide which treatment(s), if any, are medically necessary and/or relevant.
You are ineligible for a refund of subscription or one-time consult fees if it is determined at HealthTap's discretion that you, at any time, have violated HealthTap’s conduct guidelines within a consult (including but not limited to: inappropriate language or behavior).
You are responsible for monitoring your financial accounts and statements, and HealthTap is not responsible for any charges actually or allegedly not authorized by any account holder. In the event that HealthTap agrees to provide you with a refund for any reason (including but not limited to claims of unauthorized charges), the maximum refund to which you will be entitled is sixty (60) days from the time of purchase. Unsubscribing from messages from HealthTap and/or uninstalling the HealthTap app do not automatically cancel any subscriptions you have on HealthTap, nor do these actions cancel your obligations to pay for any such subscriptions still active on HealthTap.