Situations may arise where you believe you should receive a refund after paying for a HealthTap Service.
In these cases, please make sure you review the Terms of Service (to which you agreed before payment), and if you still believe you qualify for a refund, please give a call to Customer Support [(650) 376-6110] with all requested information/documentation. You will receive a response from one of our agents within the next 2-3 business days at the latest.
HealthTap agrees to consider refunding you the cost of your virtual consult performed by video, voice, or text chat in the event that you are dissatisfied with how HealthTap's physician spoke to you during such virtual consult. All refund requests require you to submit a documented explanation supporting your request for a refund, and all such requests are subject to review for approval (Satisfaction Guarantee does not apply to asynchronous inbox consults.) This guarantee is subject to your submission to HealthTap of documentation supporting your request for a refund. All determinations of your eligibility for a refund are made solely by HealthTap and are final once HealthTap reaches its decision.
You are ineligible for a refund of subscription or one-time consult fees if it is determined at HealthTap's discretion that you, at any time, have violated HealthTap's conduct guidelines within a consult (including but not limited to: inappropriate language or behavior).
You are responsible for monitoring your financial accounts and statements, and HealthTap is not responsible for any charges actually or allegedly not authorized by any account holder. In the event that HealthTap agrees to provide you with a refund for any reason (including but not limited to claims of unauthorized charges), the maximum refund to which you will be entitled is sixty (60) days from the time of purchase. Unsubscribing from messages from HealthTap and/or uninstalling the HealthTap app do not automatically cancel any subscriptions you have on HealthTap, nor do these actions cancel your obligations to pay for any such subscriptions still active on HealthTap.