HELP CENTER

Tackling Technical Issues

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13 comments

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    Dr. Gloria Fong

    I am having trouble seeing my virtual consult hours on the new format. Do I need to put my committed shift and standby shifts. I had trouble logging in today. I was logged in and then I was kicked out. Hopefully I am logged in to take consults.

    DR. FONG

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    Amandeep Kaur

    I am also having similar issues. On my iphone although i am logged in but for some reason it appears as unavailable to healthtap experts.

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    Dr. Lawrence Scalzo

    did i do vincenzo colonna's ntoe correct? i called in the medication, please be sure i get compensated and please be sure all patients put in their medical history why they take the medicine, for insance, finesteride for male pattern balding or benign prostatic hypertrophy[bph]thanks Dr Scalzo

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    Dr. Lawrence Scalzo

    THIS NEW SYSTEM IS VERY COMPLICATED I  TRIED TO DO THE CARE ACTION REQUIRED COULD NTO DO IT , SO HAD TO CALL IN MR PINTO'S MEDS BTU DIDN'T GET PAID, I LIKED IT WHEN IT WAS FIRST STARTED YEARS AGO, JUST LOG IN AND A CALL WOULD COME IN WHEN A PT NEEDED HELP , NOW YOU HAVE TO NAVIGATE THRU A MAZE TO GET DONE.

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    Dr. Lawrence Scalzo

    having trouble with action care plan required, won't let me do it , can't finish notes

     

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    Les Leighton

    I continue to have trouble with my desk top (hardwired to the internet).  When I try to log on (become available) it continues to say my connection is poor on the initial test so it won't let me become available.  The connection is rock solid otherwise I could not log onto the site or write you this email but your system will still not allow me to become available from my desk top.  I have told Isaac and Dawn about this problem but for the past month plus there has been no resolution.

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    Dariush Saghafi

    My iPhone is having trouble this evening toggled in to AVAILABLE whenever I maneuver away from my DESKTOP in the HealthTap app. This is unusual behavior

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    James Okamoto

    I was logged in on my laptop and then for some reason was made "unavailable".  When I tried to log in to my computer it gave the message "Something went wrong, Bad Request".  What does that mean?  Couldn't log in on computer, but able to on my cell phone, and it's usually the opposite problem!  I never had this problem before. 

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    Jeffrey Wint

    i have set up to go back into concierge but cannot got past scheduling the onboarding, after that I get no where . There is no  plug in, no info and i cant turn on the browser to do the onboardinbg. Worse is that the very phone numbers that are supposed to provide technical support are just one person who knows nothing about technical issues. Im begin to suspect this  is one giant ponzi scheme to attract investors or to get Docs to pay 350 month . it never works the way it is billed to dos so.  Is this a real site that is trying to offer care or just a bunch of hooey? 

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    H. Hunter

    How to edit existing replies? It was obvious and easy before the web pages were reformatted. Guidance, please.

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    Frederick Buechel

    on my dropdown menus the language is in chinese characters. I have cleared all my cookies on my browser chrome.

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    Frederick Buechel

    my settings also show chinese characters in the options.

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    Jeffrey Levine

    I continue to encounter problems logging on or staying logged in during my Thursday evening 7-11pm dedicated sessions, ever since you implemented your redesigned platform, resulting in significant lost revenue on almost a weekly basis.  I never had these problems with your original platform, which was also much easier to navigate.  I have reported this issue numerous times without any adequate resolution; just an occasional rep who promises to follow-up and get back to me, but never does. 

    I also keep receiving messages that I missed a live consult on days/times I am listed as Unavailable.  I would still have tried to respond, but I receive no text or email notification in real time.  I feel bad for these patients, and it adversely impacts my reputation.  I don't want these patients to think I am ignoring them.  I have also reported this issue multiple times, but it remains unresolved.  I have offered to participate in more dedicated sessions, but apparently no other ones are open in my State (NJ), yet I continue to receive live consult requests when someone else is supposedly available to cover that time period.

    I was one of the proud Founding Members of HealthTap.  I am not sure what has happened to their support services.  Perhaps this is no longer an important aspect of their business.  Please prove me wrong and get back to me to resolve these issues once and for all, and help me better facilitate TeleHealth care to patients on HealthTap.

    Thank you!

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