For medical questions:
- Create a HealthTap account by downloading the HealthTap app via the App Store or Google Play or accessing through your web browser to send a medical inquiry to a HealthTap doctor.
For technical or general service questions:
If you need any assistance, please contact our Support team as we are always more than happy to help! All support related inquiries can be addressed by sending us a message. For time-sensitive inquiries only, you can call us at 1 (650) 376-6110 (Member Support phone hours are 9 AM PT to 7:30 PM PT).
We ask that you please include the following information when you reach out:
- The best number at which to contact you.
- A description of your issue.
- If your issue is technical in nature, it’s extremely helpful for us to know:
- The type of device you are using (computer, smartphone, etc.).
- The brand of the device (Windows, Mac, Android, iPhone, etc.).
- The model of the device.
- If you are using a smartphone, whether you are using the HealthTap app or a mobile web browser.
- If you are using the HealthTap app, which version of the app you are using.
- If you are using a computer, which web browser you are using (Chrome, Firefox, etc.).
Please note: Customer Support will not answer health-related questions. You can submit health questions using Doctor Q&A. Just create or log into your free HealthTap account, and select Ask Doctors Your Question.