Sometimes an issue may occur in a virtual consultation which does not meet the high standard we strive for at HealthTap.
If for any reason you weren't completely delighted with the experience, please contact our Customer Success team or call us at (650) 376-6110. We're available 24/7 to address any questions or issues you might have :).
Please mention the following in the email--or have them handy before you call:
- The best number at which to contact you
- The date, time, and provider of the consult with which you have issues
- Whether the consult in question is an asynchronous message consult, a live consult, or a scheduled appointment.