Dependents on HealthTap

If your medical insurance plan with Flex also covers your dependents, they will also have access to use HealthTap without any additional cost. 

1. Only dependents 16 or older can create their own account here or download the HealthTap Application for iOS or Android on the App Store or Google Play Store
   • At the registration page, they should select Sign up with your organization
   • First, there will be an Eligibility check to verify their Eligibility 
   • They will be prompted to select the primary policyholder of the health plan
   • They will need to verify their identity 
     • Note that the Employee ID is the primary policy holder's Employee ID 
   • They will be prompted to verify your Identity with the following messaging:                      
   • They'll need to enter a valid email address to verify their identity 
   • We'll send them an email with a 6- digit verification code. If they do not have access to the email, please contact the HealthTap Support Team                                 
   • They should set up their preferred email and password. Their email will be used to log in to HealthTap for important updates on their health questions and doctor visits. We recommend using the email account that they check most often. Their password must meet the requirements listed                                                                          
   • When their account has been set up successfully, they'll receive the following messaging:                                                                
2. Dependents 15 or younger should be added to the primary policyholder's account under "people you care for":
   • Login to your HealthTap account at: https://www.healthtap.com/member/login
   • Select Care from the top right corner
   • In the Care menu, select People You Care For, located at the very bottom of the menu
   • Click Add in the top right corner
   • This will generate a window that says Add New Profile where you will need to enter the following information:
     • First name
     • Last name
     • Relationship (to you)
     • Date of birth
   • Once you have entered the information, select Save
   • All your sub-accounts will be listed in the People You Care For menu like so: