Follow these steps to consult with a doctor on HealthTap:
- Log into your HealthTap Account.
- Click on the Talk to a Doctor Shortcut.
- Next, Choose a doctor
- Notice you'll have the following options special for Flex members:
- The Green dot indicates
- Any grayed out option indicates unavailable.
- Read the What to Expect with HealthTap Prime information and click okay.
- Choose if the consult is for you or someone else.
- Ask your health question by typing in the text box.
- Your question should be greater than 10 characters and less than 2,000 characters.
- If you would like to attach a photo, video, or document, select the button.
- Note: Attachments can be no larger than 100MB.
- Please answer the required additional information regarding the following:
- Diagnosed conditions
- Select your consult type.
- Regardless of the consult type, you should be connected to a doctor within a few minutes. If a doctor does not answer, you will have the option to send a message. If you choose to do this, a doctor should respond within 24 hours.