Common reasons to use virtual visits


HealthTap virtual visits are not intended for use in medical emergencies. If you are experiencing a medical emergency, please call 911 or other local emergency services and/or go to the emergency room of a nearby hospital or medical clinic.

HealthTap virtual visits are commonly used by HealthTap customers looking for doctors' help addressing the following health issues:

  • Abdominal Pain
  • Acute Bronchitis
  • Acute Conjunctivitis
  • Acute Cystitis
  • Acute Pharyngitis
  • Acute Sinusitis
  • Allergies
  • Asthma (Stable/Non-Emergency)
  • Athlete's Foot
  • Back Pain
  • Bee Sting
  • Bladder Infections
  • Cellulitis (Skin Infection)
  • Cold
  • Cough
  • Diarrhea
  • Dry Scalp
  • Dry Skin (Eczema)
  • Eye Irritation
  • Fever
  • Genital Lesions
  • Hay Fever
  • Headache
  • Heartburn (Gastroesophageal Reflux Disease, or GERD)
  • Influenza
  • Lab Interpretation
  • Lice
  • Nasal Congestion
  • Nausea
  • Nosebleed
  • Painful Urination
  • Pink Eye
  • Poison Oak/Poison Ivy
  • Rash
  • Respiratory Infection
  • Rolled Ankle
  • Scabies
  • Seborrheic Dermatitis (Dry Scalp)
  • Skin Infection
  • Sports Injuries
  • Strep Throat
  • Travel Medicine
  • Upper Respiratory Infection
  • Urinary Tract Infection
  • Vaginal Itching
  • Yeast Infection

When not to use Virtual Visits:

Always call 911 or your local emergency service immediately if you think you have an emergency. For example, if you experience any of the following medical issues, go immediately to an emergency room:

  • Chest Pain or Pressure
  • Convulsion or Seizure
  • Difficulty Breathing
  • Mental Health, Behavioral Health, Addiction Issues
  • Moderate to Severe Burn
  • Pain Medication Overdose or Reaction (Narcotics) 
  • Poisoning
  • Serious Head, Neck, or Back Injury
  • Serious Limb Impairment or Broken Bone
  • Significant, Uncontrolled Bleeding
  • Suicide Ideation
  • Unconsciousness
  • Any other Critical or Life-Threatening Situation

What not to expect in HealthTap primary care visits:

  • Prescriptions for narcotics or DEA (Drug Enforcement Administration) ( controlled substances (Schedule I, II, III, IV)
  • Prescriptions for medications that are restricted by states
  • Prescriptions for medications for psychiatric illnesses
  • Prescriptions for lifestyle medications such as erectile dysfunction or diet drugs


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