How can I get in contact with HealthTap Support?

If you need any assistance, please contact our Support team as we are always more than happy to help! All support related inquiries can be addressed by sending us an email. For time-sensitive inquiries only, you can call us at 1-650-376-6110.

We ask that you please include the following information when you reach out:

  1. The best number at which to contact you
  2. A description of your issue
  3. If your issue is technical in nature, it’s extremely helpful for us to know:
    • The type of device you are using (computer, smartphone, etc.)
    • The brand of the device (Windows, Mac, Android, iPhone, etc.)
    • The model of the device
    • If you are using a smartphone, whether you are using the HealthTap app or a mobile web browser 
    • If you are using the HealthTap app, which version of the app you are using
    • If you are using a computer, which web browser you are using (Chrome, Firefox, etc.)

 

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