Accessing help and support

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If you need any assistance, please contact our Support team! We are always more than happy to help. You can reach us through the following methods:

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So that we can best assist you, please include the following information when you reach out:

  1. The best number at which to contact you
  2. A description of your issue
  3. If your issue is technical in nature, it’s extremely helpful for us to know:
    • The type of device you are using (computer, smartphone, etc.)
    • The brand of the device (Windows, Mac, Android, iPhone, etc.)
    • The model of the device
    • If you are using a smartphone, whether you are using the HealthTap app or a mobile web browser 
    • If you are using the HealthTap app, which version of the app you are using
    • If you are using a computer, which web browser you are using (Chrome, Firefox, etc.)

 

Help Center 

You can always peruse our archive of articles on the various features of HealthTap and commonly asked questions. We encourage you to browse these topics before submitting a request, as oftentimes your questions may have been already answered in this content.

Our Help Center has two main categories:

  • I’m An Individual
  • I’m A Doctor

You can access our Help Center here: https://healthtaphelp.zendesk.com/hc/en-us

 

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