Accessing help and support

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If you need any assistance, please contact our Support team! We are always more than happy to help with any case you might have. You can reach us through the following channels)

 

So that we can best assist you, please include the following information or have it handy before you call:

  1. The best number at which to contact you
  2. A description of your issue
  3. If your issue is technical in nature, it’s extremely helpful for us to know:
    • The type of device you are using (computer, smartphone, etc.)
    • The brand of the device (Windows, Mac, Android, iPhone, etc.)
    • The model of the device
    • If you are using a smartphone, whether you are using the HealthTap app or a mobile web browser 
    • If you are using the HealthTap app, which version of the app you are using
    • If you are using a computer, which web browser you are using (Chrome, Firefox, etc.)

 

Help Center 

You can always peruse our archive of articles on the various features of HealthTap and commonly asked questions. We encourage you to browse these topics before submitting a request, as oftentimes your questions may have been already answered in this content.

Our Help Center has two main categories:

  • I’m An Individual
  • I’m A Doctor

You can access our Help Center here: https://healthtaphelp.zendesk.com/hc/en-us

 

Chat with a support agent

If you would ever like to chat with a support agent, go to the Help Center click on the Help icon in the bottom right corner: 

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A support agent should be available to answer your questions during these time periods:

  • Monday - Friday: 10:00AM - 5:00PM and 8:00PM - 2:00AM (PST)
  • Saturday: 9:00PM - 6:00AM (PST)

If, for some reason, a Support agent is not available to chat with you at the time, our Support team will follow up via email as soon as they possibly can.

 

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