What is and isn't possible with HealthTap?

HealthTap can support many healthcare scenarios. However, there are some circumstances for which HealthTap is not appropriate. 

The following are guidelines for using HealthTap appropriately:

  • Connect with U.S. board-certified doctors virtual visits by text or video
  • Virtual visits may be used for urgent and primary medical care including:
    • Diagnosis, prescriptions, and tests that are deemed medically necessary by HealthTap doctors
    • HealthTap currently offers 24/7 Urgent Care and Ongoing Primary Care. We do not currently offer Specialty Care 
  • HealthTap virtual visits are not a replacement for health insurance, medical issues of any kind that require in-person care, or medical emergencies
  • Doctor Q&A and HealthTap A.I. are intended for general informational purposes only. Neither feature:
    • Creates a doctor-patient relationship
    • Provides medical diagnosis or treatment, or prescriptions allowed from these prescribed medications

Always keep the following in mind:

  • Seek the advice of your doctor or your other qualified healthcare provider whenever you have a personal question about a medical condition or symptom
  • Never disregard professional medical advice or delay seeking medical advice or treatment because of something you read or learn using HealthTap
  • Call 911 (or your local emergency service) or your doctor immediately if you believe you have a medical emergency

For more information, please visit our Terms of Use.

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