Who Can Use HealthTap?


At HealthTap, our mission is to provide affordable healthcare to all! However, we do have some restrictions on who can use our service.

Age-related rules for HealthTap use:

  • You must be 16 years old to use HealthTap without adult supervision
  • You must be at least 18 years old to visit with a doctor on HealthTap 
  • HealthTap is not intended or designed for children under the age of 13
    • We do not collect personally identifiable information from any person we actually know is a child under the age of 13.
    • Registered adult users of HealthTap may use HealthTap for the benefit of children.

If you’re not located in the U.S.:

  • You can still create a HealthTap account. Please note that visits may not be available depending on your location and your countries' policies around virtual care. 
  • If you are able to connect with the doctor, physicians will not be able to prescribe you meds/order lab tests/etc, they will only be able to provide you with a medical evaluation.
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