How do I share pictures with my doctor?

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You can share files with your doctor during a live consult. Doing so may help the doctor provide a better diagnosis and treatment plan.

If you are doing a consult on your computer, follow these steps:

1. Click the upload icon to the left of the chatbox

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2. Select the desired file, and click open

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3. The file will appear in the text chat area

 

If you are doing a consult on your smartphone, follow these steps:

1. Click the "+" icon to the left of the chatbox

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2. Choose whether you would like to take a photo or choose from your already existing photos

3. Select the file you would like to send

4. The file will appear in the text chat area

 

*Please note*

  • Files must be in the jpg, pdf, or png format. Please convert before uploading. For movie/video files, mov, mp4, and api are accepted.
  • File size can be up to 100 MB
  • Files uploaded in a Virtual Consult cannot be deleted from your account because they are a part of what constitutes a Legal Medical Record
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