How do I schedule appointments for Quest Diagnostics lab orders?

HealthTap doctors order lab tests through the virtual visit Summary Note, which is automatically sent to Quest Diagnostics. You schedule an appointment on the Quest Diagnostics website. When your results are ready, you and your HealthTap doctor will receive a notification.

To schedule a lab test at a Quest Diagnostics location:

  1. Log into your HealthTap Account
  2. Select "My Care
  3. Select "Visits"
  4. Select your recent virtual visit in which a doctor ordered lab tests for you
  5. In your visit transcript, scroll down to the Labs that are listed and select “Schedule lab test” where you will be redirected to the Quest Diagnostics website
  6. Select the “All Other Tests” option
  7. Input your Zip Code to find a nearby testing location
  8. Select a date to view which time slots are available at the location of your choice
  9. Choose your time slot then select “Continue” 
  10. Provide the requested patient information then select "Continue"
  11. Provide your insurance information (if applicable) then select "Review Details" or select "Provide later"
  12. Review appointment details then select “Schedule Appointment”  
  13. Show up for your appointment at the confirmed location, date, and time.
  14. Once the test results are received by HealthTap, you and the consulting doctor who ordered the lab tests will receive a notification

Please note: if Quest Diagnostic does not have your order or you need any further assistance setting up your appointment, please contact Member Support.

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