I'd like a refund. How do I get one?

If there was an issue with your service, and would like to inquire about a refund, please message us at support@healthtap.com and we will reach out to you within 24 hours. No refunds, credits only will be issued for virtual visits that failed due to technical issues on the part of a HealthTap provider. We are unable to offer refunds for the following:

  • No-shows or missed appointments
  • Refund requests due to not receiving a desired prescription or disagreement with the clinical outcome of the visit
  • Any refund request for virtual visits made 7 days after the original purchase date
  • If you cancel the Membership Services and your subscription term has not expired, you may continue to use the Membership Services until the end of your then-current subscription monthly term and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the monthly subscription fee paid for the then-current monthly subscription term
  • If it is determined at HealthTap's discretion that you, at any time, have violated these Terms or HealthTap's conduct guidelines (including but not limited to any use of inappropriate language or behavior)

You are responsible for monitoring your financial accounts and statements, and HealthTap is not responsible for any charges actually or allegedly not authorized by any account holder. In the event that HealthTap agrees to provide you with a refund for any reason (including but not limited to claims of unauthorized charges), the maximum refund to which you will be entitled is sixty (60) days from the time of purchase. Unsubscribing from messages from HealthTap and/or uninstalling the HealthTap App do not automatically cancel any subscriptions you have on HealthTap, nor do these actions cancel your obligation to pay for any such subscriptions still active on HealthTap. Please see the Terms of Use and the HealthTap Payment Agreement for further information.

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