Situations may arise where you believe you should receive a refund after paying for a HealthTap Service.
- If you purchase access to the HealthTap Premium Services, we may offer you a refund of the entire subscription fee for a subscription term if you do not complete at least one Virtual Consult during that term. If you purchase access to the HealthTap Premium Services and you complete less than three Virtual Consults during a subscription term, we may offer you a refund of the balance of the subscription fee for that term after deducting $49 dollars for each Virtual Consult that you completed. All refund requests require you to submit a documented explanation supporting your request for a refund, and all such requests are subject to review for approval. All determinations of your eligibility for a refund are made solely by HealthTap and are final once HealthTap reaches its decision.
- You are ineligible for a refund of subscription fees if it is determined at HealthTap's discretion that you, at any time, have violated these Terms or HealthTap's conduct guidelines within a consult (including but not limited to any use of inappropriate language or behavior).
If you wish to request a refund, please contact our Support team. You should receive a response from one of our agents within 24 hours.
- (650) 376-6110
Please be sure to submit a documented explanation supporting your request for a refund, including the following details:
- The reason for your refund request
- The date, approximate time, and time zone of the virtual visit you wish to be refunded for
- The amount you wish to be refunded for
- The last 4 digits of the credit card you wish to be refunded
All refund requests submitted are subject to a review by the HealthTap Medical & Resolutions team. Please allow 1-3 business days for this process. All determinations of the eligibility of a refund are final once a decision is reached. Once the refund request has been processed, the Support team will follow up with you to confirm.
You are responsible for monitoring your financial accounts and statements, and HealthTap is not responsible for any charges actually or allegedly not authorized by any account holder. In the event that HealthTap agrees to provide you with a refund for any reason (including but not limited to claims of unauthorized charges), the maximum refund to which you will be entitled is sixty (60) days from the time of purchase.