How do I cancel my subscription?

We're sorry to see you go! If you'd like to cancel your account, there are two ways you can go about it. You can either submit a request to Support, or you can deactivate your account on your own!

To cancel your subscription on your computer:

1. Log in to your HealthTap account

2. Go to your Account menu on the top right hand corner of your screen

3. In the top right, select "Cancel subscription"

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4. Follow the steps on the screen to cancel your subscription 

 

To cancel your subscription on your smartphone or device:

1. Log in to your HealthTap account

2. Select "Account" on the bottom right hand side 

3. Select "Cancel subscription"

4. Follow the steps on the screen to cancel your subscription

 

Please note:

  • Once a subscription is canceled, you will still have access to your benefits until the end of the monthly cycle (a month from when you initially signed up). Once the month is over, your subscription will not be renewed and you will lose access to your benefits
  • Canceling a subscription does NOT automatically entitle you to a refund. If you would like to be refunded for your subscription fee, please submit a refund request to our Support team:
    • If a refund request is received, it will be assumed that you do not intend to use your subscription any further, you will no longer have access to your benefits until the end of your subscription cycle
    • Regarding refunds, please note this section of our Terms of Use, regarding refunds:

Refunds:

  • HealthTap may offer full or partial refunds for credit towards HealthTap Paid Offerings at its sole and absolute discretion and on a case-by-case basis. HealthTap will consider refunds for non-subscription Paid Offerings in instances where HealthTap’s technology is faulty or where the services from a Medical Expert were inappropriate. All refund requests require you to submit a documented explanation supporting your request for a refund, and all such requests are subject to review for approval. All determinations of your eligibility for a refund are made solely by HealthTap and are final once HealthTap reaches its decision.
  • We will not refund any copayments, coinsurance, deductibles, fees for uncovered or denied services, or amounts paid for by your insurance provider.
  • You are ineligible for a refund of subscription fees if it is determined at HealthTap's discretion that you, at any time, have violated these Terms or HealthTap's conduct guidelines (including but not limited to any use of inappropriate language or behavior).

Subscription:

  • If you cancel HealthTap’s Premium Plan and your subscription has not expired, you may continue to use HealthTap’s Premium plan until the end of your then-current subscription term and your subscription will not be renewed. However, you won’t be eligible for a prorated refund of any portion of the Subscription Fee.
  • If you have subscribed to but not used HealthTap’s Premium Plan and would like to cancel HealthTap’s Premium Plan effective immediately, HealthTap will refund you an amount equivalent to one month of Subscription Fees. Any such refund would be credited back to the payment method used to pay the Subscription Fee.
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