How do I reschedule or cancel an in-person CVS MinuteClinic appointment?

Life happens and when it does you may need to cancel or reschedule an appointment with CVS.

To cancel your appointment with CVS:

1. Go to the menu bar at the top of your screen and click on "My Care" 

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2. Select "Visits" from the My Care menu

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3. Select the CVS appointment scheduled under "Upcoming"

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4. Select "Cancel or reschedule visit" at the bottom of the page

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5. Copy the registration code and select "Yes, cancel" 

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6. You will be taken to the CVS website where you will be prompted to enter or paste your registration code and enter the patient's last name. Once completed, select "Continue"

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7. Select "Cancel existing visit" 

*To reschedule skip to step 11

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8. Select the "Reason for cancellation" dropdown and choose your cancellation reason (a reason must be chosen to cancel). Once chosen, select "Yes, cancel existing visit"

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9. You have successfully cancelled your visit

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10. You should also receive a confirmation email shortly after cancelling

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To reschedule your appointment with CVS:

11. Follow the prompt to reschedule your visit

    1. Select the date you want to reschedule to from the "Choose a day to visit" menu

    2. Select "What time of day works for you"

    3. Choose the time that works for you and select "Reschedule Visit"

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12. Review details and select "Confirm new visit". You have now successfully rescheduled your visit

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