How do I see if my insurance covered the cost of my visit?

Please note that HealthTap does not decide anything about your coverage; we just relay information from your insurance company.

By entering your insurance information, you may find out if your visit is covered and how much it will cost. On the virtual visit payment screen, the amount of your coverage and the remaining cost of the visit will be displayed. If your insurance plan does not cover virtual visits, you will be charged $99 for non-subscriber Urgent Care visits and $39 or $59 for subscriber Primary Care or Urgent Care visits.

If your insurance doesn't cover virtual visits, consider starting a membership with HealthTap, which is designed to save you money and can be utilized even if you don't have insurance.

Following are reasons why your virtual visit might not be covered:

  • You haven’t met your deductible
  • Your insurance company doesn’t cover this type of telemedicine visit
  • Your health insurance company could not tell us your coverage at this time. In this case,, we recommend contacting the insurance company directly for more information. .You might be able to file a reimbursement claim for your virtual visit. Please note that HealthTap will not file a claim for you, so please make sure to get clear instructions to submit the claim on your own.

If you need additional help, have any questions about your plan or require assistance, please send our Member Support Team a message at

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