Nicole Bertrand-Haydari
Activity overview
Latest activity by Nicole Bertrand-Haydari-
Nicole Bertrand-Haydari created an article, How do I update my contact information in my HealthTap profile?
There may times where edits need to be made to your account such as a new address, phone number, or emergency contact. To edit your contact information: Log in to your HealthTap account. Select "M...
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Nicole Bertrand-Haydari created an article, What are common reasons to use Primary Care virtual visits?
HealthTap virtual visits are not intended for use in medical emergencies. If you are experiencing a medical emergency, please call 911 or other local emergency services and/or go to the emergency r...
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Nicole Bertrand-Haydari created an article, How do I allow access to the camera and microphone for my browser?
To have a virtual visit, you will need to give permission to your preferred browser to access your webcam and microphone. Below are instructions of how to enable permissions for your camera and mic...
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Nicole Bertrand-Haydari created an article, Can a HealthTap doctor complete a form for my health insurance or disability insurance?
Unfortunately, no. HealthTap doctors cannot complete these forms on your behalf because they usually require an in-person doctor visit.
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Nicole Bertrand-Haydari created an article, How do I see if my insurance covered the cost of my visit?
Please note that HealthTap does not decide anything about your coverage; we just relay information from your insurance company. To find out if your visit is covered and by how much by inputting you...
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Nicole Bertrand-Haydari created an article, How do I apply credits to my virtual visit?
Credits can be awarded for a variety of reasons such as missing or cancelling a virtual visit. To access your credits: Log in to your HealthTap account Go to your Account menu. If you are on a c...
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Nicole Bertrand-Haydari created an article, How do I cancel my subscription?
We're sorry to see you go! If you'd like to cancel your account, there are two ways you can go about it. You can either submit a request to Support, or you can deactivate your account on your own! ...
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Nicole Bertrand-Haydari created an article, How do I get a doctor's note and view my after visit summary note?
Once you've completed a virtual visit you can access a PDF file summary at any time. This summary includes the following sections: Consulting physician Patient details Reason for visit stated ...
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Nicole Bertrand-Haydari created an article, How much does HealthTap cost?
HealthTap believes that quality healthcare is a fundamental human right and should be accessible to all. Therefore, we strive to make our services free or as affordable as possible — with or withou...
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Nicole Bertrand-Haydari created an article, I'd like a refund. How do I get one?
If there was an issue with your service, and would like to inquire about a refund, please message us at support@healthtap.com and we will reach out to you within 24 hours. No refunds are given for ...