Nicole Bertrand-Haydari
Articles
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How can I get a prescription through HealthTap?
Just like with in-person doctors, getting a prescription depends on many things. For example, your doctor might refill your antidepressant prescription in an Urgent Care visit, but they’re unlikely...
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Can my HealthTap doctor order a lab test for me?
Yes! HealthTap doctors can order lab tests as deemed medically necessary. HealthTap has partnered with Quest Diagnostics to provide routine blood tests, white blood cell counts, and even gene-ba...
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How do I add dependents?
You can add dependents to your account who are under the age of 18 under "Records" tab. You can easily add the profile of someone you care for so you can ask questions on their behalf, and topics t...
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I'd like a refund. How do I get one?
If there was an issue with your service, and would like to inquire about a refund, please message us at support@healthtap.com and we will reach out to you within 24 hours. No refunds, credits only ...
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How much does HealthTap cost?
HealthTap believes that quality healthcare is a fundamental human right and should be accessible to all. Therefore, we strive to make our services free or as affordable as possible — with or withou...
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I'm experiencing a technical issue. What should I do?
From time to time, a technical issue might arise, preventing you from utilizing HealthTap as you believe it was designed. As a first step, sometimes these issues can be quickly resolved by a simple...
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How can I share my HealthTap feedback and experiences on social media?
When you share your story about how HealthTap helped you on social media, you inspire people everywhere to learn more, get help, and take action toward their health goals on HealthTap! You can find...
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How can I post a review of HealthTap?
The best way to thank your doctor and support HealthTap is to write a positive app review and giving HealthTap a 5-star rating. You can also write your doctor a thank-you note after a virtual visit...
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How do I update my preferred pharmacy?
It is easy to update your Preferred Pharmacy in your profile to ensure your prescriptions from your HealthTap virtual visits are ready for you fast at a convenient pickup location. You have the ...
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How do I schedule appointments for Quest Diagnostics lab orders?
HealthTap doctors order lab tests through the virtual visit Summary Note, which is automatically sent to Quest Diagnostics. You schedule an appointment on the Quest Diagnostics website. When your r...