Nicole Bertrand-Haydari
Articles
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How do I get in contact with HealthTap?
For medical questions: Create a HealthTap account by downloading the HealthTap app via the App Store or Google Play or accessing through your web browser to send a medical inquiry to a HealthTap d...
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I'd like a refund. How do I get one?
If there was an issue with your service, and would like to inquire about a refund, please message us at support@healthtap.com and we will reach out to you within 24 hours. No refunds are given for ...
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HealthTap Patient Code of Conduct
By using HealthTap, including Virtual Consults, you agree to abide by the following guidelines. Any violation may result in limitation, suspension, or termination of your access to our Apps. Genera...
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Terms of Use
At HealthTap, we value more than just your health and well being. We value your trust too, and we want you to use HealthTap services safely and as intended. When you create your HealthTap accoun...
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I'm experiencing a technical issue. What should I do?
From time to time, a technical issue might arise, preventing you from utilizing HealthTap as you believe it was designed. As a first step, sometimes these issues can be quickly resolved by a simple...
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How do I allow access to the camera and microphone for my browser?
To have a virtual visit, you will need to give permission to your preferred browser to access your webcam and microphone. Below are instructions of how to enable permissions for your camera and mic...
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How do I deactivate my account?
We're sorry to see you go! To deactivate your account, you can either submit a request to our Support team, or you can deactivate your account on your own! To deactivate your HealthTap account on y...
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How do I reset or change my password?
Resetting or changing your password on HealthTap is simple! You can do that by either being logged in or logged out of your HealthTap account. Resetting your password while logged out: 1. If you're...
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How can I share my HealthTap feedback and experiences on social media?
When you share your story about how HealthTap helped you on social media, you inspire people everywhere to learn more, get help, and take action toward their health goals on HealthTap! You can find...
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How can I post a review of HealthTap?
The best way to thank your doctor and support HealthTap is to write a positive app review and giving HealthTap a 5-star rating. You can also write your doctor a thank-you note after a virtual visit...